To stop the iPod from resetting,

1. Connect your iPod to your computer.
2. When the Apple icon appears on the display, immediately press and hold the Previous and Next buttons until the "Do not disconnect" screen or FireWire icon appears.
3. Start iPodSync and press the Reset button in the Advanced options.

This will remove any files that have been placed on your iPod by iPodSync.

If you would like to help identify and remove these offending characters, please send me the files from your iPod’s Contacts and Calendars folders before performing the reset operation above. I will examine the files and attempt to identify the offending characters and add them to iPodSync’s filters. eMail files to support@ipod-sync.com

The sort order affects how the list of contacts is sorted in the Contacts list. You can choose between two settings for names:
First Last Last, First

1. Follow these steps to change the Sort order setting for iPod's contacts:
2. Select Settings from the main menu.
3. Select Contacts from the Settings menu.
4. Select Sort from the Contacts menu. Press the Select button to toggle between the two settings.

Display order

The Display order setting affects how the list of contacts is viewed. You can choose between two settings for names:
First Last Last, First

Follow these steps to change the Display order setting for iPod's contacts:

1. Select Settings from the main menu.
2. Select Contacts from the Settings menu.
3. Select Display from the Contacts menu.
4. Press the Select button to toggle between the two settings.

1. Open the folder list view in Outlook by clicking on "View/Folder List". For a folder list view sample click here.
2. Highlight one of the folders (Calendar, Contacts, Tasks, or Notes) where you suspect the problem exists, and change its view to ‘By Category'. To do this click on "View/Current View/By Category".
3. Sort the records ‘By icon’. To do this, click the folded page icon in the title bar above the category heading.)
4. Click on the "+" sign next to the "Category" heading and scroll down until you find one or more items with a crossed swords icon. Click here to see a picture of a "crossed sword" icon.
5. Double-click on the item with crossed-swords and from the "Conflict Resolution" window select to keep the item with the most recent date.
6. Synchronize.

To help prevent this problem from recurring, synchronize "all folders" with your Exchange Server on a regular basis. To do this, in Outlook click on "Tools/Synchronize/All Folders". Also make sure the setting "When online synchronize all folders upon exiting" is checked by going to "Tools/Options", "Mail Services" tab and look under the "Enable offline access" option for this setting.

• Ensure that Synchronize Contacts is selected in the Contacts options.
• Ensure that your Contacts folder(s) are selected in the Outlook Folders in the Advanced Outlook options.
• Check to see if Category Filtering is turned on in the in the Advanced Outlook options.

• Ensure that Synchronize Calendar is selected in the Calendar options.
• Check the Contents in the Calendar options to ensure that if a date range is specified, the range is valid.
• Ensure that your Calendar folder(s) are selected in the Outlook Folders in the Advanced Outlook options.
• Check to see if Category Filtering is turned on in the in the Advanced Outlook options.